Last updated: 1 November 2026
Treeworks respects your privacy and takes care to protect the personal information you provide. This Privacy Policy explains how we collect, use, store and disclose personal information through our website and when providing our tree care services.
Information we collect
When you browse our website, request a quote or contact us, we may collect information such as:
- your name, email address and phone number
- your property or service address
- information about your trees, property and requested work
- photos or other files you choose to send us
- information you provide through enquiry and quote forms
- correspondence between you and Treeworks
- technical information such as your IP address, browser and device details
- website usage and analytics information
You can browse our website without providing personal information. We may need some information to respond to an enquiry, assess work, prepare a quote or provide our services.
How we use your information
We may use personal information to:
- respond to enquiries and quote requests
- arrange property inspections or site visits
- prepare and provide quotes
- schedule and carry out tree care services
- communicate with you about current or future work
- manage customer, job and business records
- improve our website and services
- understand website traffic and performance
- meet legal, safety, insurance and record-keeping requirements
We use your information for purposes related to the reason it was collected.
Quote and contact forms
When you submit a form through our website, the information you provide is sent to Treeworks so we can respond to your enquiry and manage any resulting quote or work. It may be stored in our website or other business systems.
Please avoid submitting sensitive personal information unless it is necessary for your enquiry.
Website analytics and cookies
Our website uses cookies and similar technologies. You can restrict or disable cookies through your browser settings, although this may affect some website functions.
We use Google Analytics to understand website traffic and how visitors use the site. Google Analytics may use cookies and collect information such as pages visited, device and browser details, and how visitors arrived at the site.
We use Microsoft Clarity to understand how visitors interact with the website. Clarity provides tools such as heatmaps and session recordings, and uses cookies to gather session data.
We also use Google Search Console and Bing Webmaster Tools to monitor how the website appears in search results and review search performance, indexing and technical information.
Sharing information with third parties
Treeworks does not sell or rent your personal information.
We may share information with service providers where reasonably necessary to operate our business or provide our services. These may include:
- website hosting and technology providers
- email and communication providers
- analytics and website performance providers, including Google and Microsoft
- contractors or professional advisers involved in providing or supporting our services
These providers receive information they need to perform their services. We may also disclose information where required by law or where reasonably necessary to protect rights, property or safety.
Overseas data storage
Some service providers may store or process information on servers outside Australia. Where we use these services, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security protections.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through our website, email and other business systems. We keep it for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
No method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate. You may also ask us to delete information where appropriate. We may need to keep some information for legal or business record-keeping purposes.
Links to other websites
Our website may link to other websites or social media platforms. Treeworks is not responsible for their privacy practices. Please review the privacy policies of any external websites you visit.
Changes to this Privacy Policy
We may update this policy to reflect changes to our services, website, technology or legal requirements. An updated version takes effect when published on our website.
Contact us
For questions or requests about your personal information, contact:
TREEWORKS (ACT/NSW) PTY LIMITED
Email: [email protected]
Phone: 1800 873 343